/* HiRizzi Support — Frontend Styles */
:root {
    --hsup-primary: #1e3a5f;
    --hsup-accent:  #2563eb;
    --hsup-bg:      #f8fafc;
    --hsup-border:  #e2e8f0;
    --hsup-text:    #1e293b;
    --hsup-muted:   #64748b;
    --hsup-radius:  10px;
}

.hsup-wrap { max-width: 900px; margin: 0 auto; font-family: inherit; color: var(--hsup-text); }

/* Header */
.hsup-header { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; margin-bottom: 28px; flex-wrap: wrap; }
.hsup-title  { margin: 0 0 4px; font-size: 1.5rem; font-weight: 800; }
.hsup-subtitle { margin: 0; color: var(--hsup-muted); font-size: 0.9rem; }
.hsup-back   { display: inline-block; color: var(--hsup-muted); font-size: 0.85rem; margin-bottom: 6px; text-decoration: none; }
.hsup-back:hover { color: var(--hsup-accent); }

/* Buttons */
.hsup-btn { display: inline-flex; align-items: center; gap: 6px; padding: 10px 20px; border-radius: 8px; font-size: 0.9rem; font-weight: 600; cursor: pointer; border: none; text-decoration: none; transition: all 0.2s; }
.hsup-btn--primary { background: var(--hsup-primary); color: #fff; }
.hsup-btn--primary:hover { background: #152d4a; color: #fff; transform: translateY(-1px); }
.hsup-btn--ghost { background: transparent; color: var(--hsup-primary); border: 1.5px solid var(--hsup-border); }
.hsup-btn--ghost:hover { border-color: var(--hsup-primary); color: var(--hsup-primary); }
.hsup-btn--sm { padding: 7px 14px; font-size: 0.82rem; }

/* Stats strip */
.hsup-stats { display: flex; gap: 10px; flex-wrap: wrap; margin-bottom: 24px; }
.hsup-stat  { display: flex; flex-direction: column; align-items: center; padding: 12px 18px; background: #fff; border: 1.5px solid var(--hsup-border); border-radius: var(--hsup-radius); text-decoration: none; color: var(--hsup-text); transition: all 0.15s; min-width: 70px; }
.hsup-stat:hover, .hsup-stat.active { border-color: var(--hsup-accent); color: var(--hsup-accent); box-shadow: 0 0 0 3px rgba(37,99,235,0.08); }
.hsup-stat__num   { font-size: 1.4rem; font-weight: 800; line-height: 1; }
.hsup-stat__label { font-size: 0.72rem; color: var(--hsup-muted); margin-top: 3px; text-transform: uppercase; letter-spacing: 0.04em; }

/* Table */
.hsup-table-wrap { overflow-x: auto; border: 1.5px solid var(--hsup-border); border-radius: var(--hsup-radius); }
.hsup-table { width: 100%; border-collapse: collapse; font-size: 0.9rem; }
.hsup-table th { background: var(--hsup-bg); padding: 12px 16px; text-align: left; font-size: 0.75rem; text-transform: uppercase; letter-spacing: 0.05em; color: var(--hsup-muted); border-bottom: 1.5px solid var(--hsup-border); }
.hsup-table td { padding: 14px 16px; border-bottom: 1px solid var(--hsup-border); vertical-align: middle; }
.hsup-table tr:last-child td { border-bottom: none; }
.hsup-table tr:hover td { background: var(--hsup-bg); }
.hsup-subject { font-weight: 600; max-width: 260px; }
.hsup-ref    { font-size: 0.78rem; background: #f1f5f9; padding: 3px 7px; border-radius: 5px; color: var(--hsup-muted); font-family: monospace; }
.hsup-date   { color: var(--hsup-muted); font-size: 0.82rem; white-space: nowrap; }
.hsup-link   { color: var(--hsup-accent); text-decoration: none; font-weight: 600; }
.hsup-link:hover { text-decoration: underline; }

/* Badges */
.hsup-badge { display: inline-block; padding: 3px 10px; border-radius: 20px; font-size: 0.75rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.04em; }
.hsup-badge--open        { background: #dbeafe; color: #1d4ed8; }
.hsup-badge--in_progress { background: #fef3c7; color: #92400e; }
.hsup-badge--waiting     { background: #ede9fe; color: #5b21b6; }
.hsup-badge--resolved    { background: #d1fae5; color: #065f46; }
.hsup-badge--closed      { background: #f1f5f9; color: #64748b; }

/* Priority */
.hsup-priority           { display: inline-block; font-size: 0.78rem; font-weight: 600; }
.hsup-priority--normal   { color: var(--hsup-muted); }
.hsup-priority--high     { color: #d97706; }
.hsup-priority--urgent   { color: #dc2626; }

/* Cat pill */
.hsup-cat-pill { display: inline-block; background: #f1f5f9; color: var(--hsup-muted); font-size: 0.78rem; padding: 3px 10px; border-radius: 20px; }

/* Ticket meta row */
.hsup-ticket-meta { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; margin-top: 8px; }

/* Empty */
.hsup-empty { text-align: center; padding: 60px 20px; border: 2px dashed var(--hsup-border); border-radius: var(--hsup-radius); }
.hsup-empty__icon { font-size: 2.5rem; margin-bottom: 12px; }
.hsup-empty p { color: var(--hsup-muted); margin: 0; }
.hsup-empty a { color: var(--hsup-accent); }

/* Pagination */
.hsup-pagination { display: flex; gap: 6px; margin-top: 16px; flex-wrap: wrap; }
.hsup-page { display: inline-block; padding: 6px 12px; border: 1.5px solid var(--hsup-border); border-radius: 6px; text-decoration: none; color: var(--hsup-text); font-size: 0.85rem; }
.hsup-page.active, .hsup-page:hover { background: var(--hsup-primary); color: #fff; border-color: var(--hsup-primary); }

/* Form */
.hsup-form-wrap { background: #fff; border: 1.5px solid var(--hsup-border); border-radius: var(--hsup-radius); padding: 28px; }
.hsup-form-row  { margin-bottom: 20px; }
.hsup-form-row--2col { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.hsup-label     { display: block; font-size: 0.85rem; font-weight: 600; margin-bottom: 6px; }
.hsup-label .req { color: #dc2626; }
.hsup-input     { width: 100%; padding: 10px 14px; border: 1.5px solid var(--hsup-border); border-radius: 7px; font-size: 0.9rem; box-sizing: border-box; transition: border-color 0.15s; font-family: inherit; }
.hsup-input:focus { outline: none; border-color: var(--hsup-accent); box-shadow: 0 0 0 3px rgba(37,99,235,0.1); }
.hsup-textarea  { resize: vertical; min-height: 120px; }
.hsup-form-footer { margin-top: 4px; }

/* Thread */
.hsup-thread { display: flex; flex-direction: column; gap: 20px; margin-bottom: 28px; }
.hsup-reply  { display: flex; gap: 14px; }
.hsup-reply__avatar { width: 40px; height: 40px; border-radius: 50%; background: var(--hsup-primary); color: #fff; display: flex; align-items: center; justify-content: center; font-weight: 800; font-size: 1rem; flex-shrink: 0; }
.hsup-reply--admin .hsup-reply__avatar { background: #1e3a5f; }
.hsup-reply--user  .hsup-reply__avatar { background: #475569; }
.hsup-reply__body  { flex: 1; background: #fff; border: 1.5px solid var(--hsup-border); border-radius: var(--hsup-radius); padding: 14px 18px; }
.hsup-reply--admin .hsup-reply__body { background: #eff6ff; border-color: #bfdbfe; }
.hsup-reply__meta  { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; }
.hsup-reply__meta strong { font-size: 0.9rem; }
.hsup-reply__time  { font-size: 0.78rem; color: var(--hsup-muted); }
.hsup-reply__msg   { font-size: 0.9rem; line-height: 1.65; white-space: pre-wrap; }

/* Reply form */
.hsup-reply-form { background: #fff; border: 1.5px solid var(--hsup-border); border-radius: var(--hsup-radius); padding: 24px; }
.hsup-reply-form__title { margin: 0 0 14px; font-size: 1rem; }

/* Notices */
.hsup-notice { padding: 14px 18px; border-radius: 8px; margin-bottom: 20px; font-size: 0.9rem; }
.hsup-notice--info { background: #eff6ff; border: 1px solid #bfdbfe; color: #1d4ed8; }
.hsup-notice--warn { background: #fffbeb; border: 1px solid #fcd34d; color: #92400e; }
.hsup-notice--error { background: #fef2f2; border: 1px solid #fca5a5; color: #991b1b; }
.hsup-notice--success { background: #f0fdf4; border: 1px solid #86efac; color: #166534; }

/* Credentials vault intro card */
.hsup-vault-card { display: flex; gap: 16px; align-items: flex-start; background: #fff; border: 1.5px solid var(--hsup-border); border-radius: 14px; padding: 20px 22px; margin-bottom: 20px; box-shadow: 0 1px 2px rgba(15,23,42,0.04); }
.hsup-vault-card__icon { width: 44px; height: 44px; flex-shrink: 0; border-radius: 50%; background: #eff6ff; display: flex; align-items: center; justify-content: center; font-size: 1.3rem; }
.hsup-vault-card__title { font-weight: 700; color: var(--hsup-primary); font-size: 1rem; margin-bottom: 4px; }
.hsup-vault-card__desc { margin: 0; font-size: 0.88rem; color: var(--hsup-muted); line-height: 1.55; }
.hsup-vault-card__pills { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 12px; }
.hsup-vault-pill { font-size: 0.76rem; font-weight: 600; color: var(--hsup-primary); background: #eff6ff; border: 1px solid #dbeafe; padding: 5px 11px; border-radius: 20px; white-space: nowrap; }

/* Knowledge Base */
.hsup-kb-wrap { max-width: 760px; }
.hsup-kb-search form { display: flex; gap: 10px; }
.hsup-kb-search .hsup-input { flex: 1; }
.hsup-kb-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); gap: 14px; margin-top: 8px; }
.hsup-kb-card { display: block; background: #fff; border: 1.5px solid var(--hsup-border); border-radius: var(--hsup-radius); padding: 18px 20px; text-decoration: none; transition: all 0.15s; }
.hsup-kb-card:hover { border-color: var(--hsup-accent); box-shadow: 0 4px 14px rgba(37,99,235,0.1); transform: translateY(-2px); }
.hsup-kb-card__title { font-weight: 700; color: var(--hsup-primary); font-size: 0.95rem; margin-bottom: 4px; }
.hsup-kb-card__count { font-size: 0.8rem; color: var(--hsup-muted); }
.hsup-kb-list { display: flex; flex-direction: column; gap: 8px; margin-top: 8px; }
.hsup-kb-list-item { display: block; background: #fff; border: 1.5px solid var(--hsup-border); border-radius: 10px; transition: all 0.15s; overflow: hidden; }
.hsup-kb-list-item:hover { border-color: var(--hsup-accent); }
.hsup-kb-list-item__summary { display: flex; justify-content: space-between; align-items: center; padding: 14px 18px; cursor: pointer; list-style: none; }
.hsup-kb-list-item__summary::-webkit-details-marker { display: none; }
.hsup-kb-list-item__title { font-weight: 600; color: var(--hsup-text); font-size: 0.92rem; }
.hsup-kb-list-item__arrow { color: var(--hsup-accent); font-weight: 700; flex-shrink: 0; margin-left: 14px; transition: transform 0.15s; }
.hsup-kb-list-item[open] .hsup-kb-list-item__arrow { transform: rotate(180deg); }
.hsup-kb-list-item__body { padding: 0 18px 18px; color: var(--hsup-text); font-size: 0.92rem; line-height: 1.6; border-top: 1px solid var(--hsup-border); margin-top: 2px; padding-top: 14px; }
.hsup-kb-discuss { margin-top: 14px; padding-top: 12px; border-top: 1px dashed var(--hsup-border); font-size: 0.85rem; }
.hsup-kb-discuss a { color: var(--hsup-accent); text-decoration: none; font-weight: 600; }
.hsup-kb-discuss a:hover { text-decoration: underline; }
.hsup-kb-thread { display: flex; flex-direction: column; gap: 12px; margin-top: 10px; }
.hsup-kb-thread__msg { border-radius: 10px; padding: 12px 16px; max-width: 90%; }
.hsup-kb-thread__msg--customer { background: #f4f4f5; align-self: flex-start; }
.hsup-kb-thread__msg--admin { background: var(--hsup-accent-light, #eaf1fb); align-self: flex-end; }
.hsup-kb-thread__who { font-weight: 700; font-size: 0.78rem; text-transform: uppercase; letter-spacing: 0.04em; color: var(--hsup-accent); margin-bottom: 4px; }
.hsup-kb-thread__body { font-size: 0.92rem; line-height: 1.5; color: var(--hsup-text); }
.hsup-kb-article { margin-top: 12px; }
.hsup-kb-article__q, .hsup-kb-article__a { background: #fff; border: 1.5px solid var(--hsup-border); border-radius: var(--hsup-radius); padding: 18px 20px; margin-bottom: 14px; }
.hsup-kb-article__a { background: #f0fdf4; border-color: #bbf7d0; }
.hsup-kb-article__label { font-size: 0.78rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.04em; color: var(--hsup-muted); margin-bottom: 8px; }
.hsup-kb-article__body { font-size: 0.92rem; line-height: 1.65; color: var(--hsup-text); }

/* Tabs */
.hsup-tabs { display: flex; gap: 4px; border-bottom: 1.5px solid var(--hsup-border); margin-bottom: 24px; }
.hsup-tab { display: inline-flex; align-items: center; gap: 6px; padding: 10px 16px; font-size: 0.88rem; font-weight: 600; color: var(--hsup-muted); text-decoration: none; border-bottom: 2.5px solid transparent; margin-bottom: -1.5px; }
.hsup-tab:hover { color: var(--hsup-text); }
.hsup-tab.active { color: var(--hsup-accent); border-bottom-color: var(--hsup-accent); }
.hsup-tab-dot { display: inline-block; width: 7px; height: 7px; border-radius: 50%; margin-left: 2px; }
.hsup-tab-dot--green { background: #22c55e; }
.hsup-tab-dot--orange { background: #f59e0b; }

/* Credentials form */
.hsup-creds-group { background: #fff; border: 1.5px solid var(--hsup-border); border-radius: var(--hsup-radius); padding: 20px; margin-bottom: 16px; }
.hsup-creds-group__title { margin: 0 0 14px; font-size: 0.92rem; color: var(--hsup-primary); }
.hsup-pw-wrap { position: relative; display: flex; align-items: center; }
.hsup-pw-wrap .hsup-input { padding-right: 42px; }
.hsup-pw-toggle { position: absolute; right: 8px; background: none; border: none; cursor: pointer; font-size: 1rem; padding: 4px 6px; opacity: 0.6; }
.hsup-pw-toggle:hover { opacity: 1; }

/* Responsive */
@media (max-width: 600px) {
    .hsup-form-row--2col { grid-template-columns: 1fr; }
    .hsup-stats { gap: 6px; }
    .hsup-stat  { padding: 10px 14px; min-width: 55px; }
    .hsup-header { flex-direction: column; }
    .hsup-tabs { overflow-x: auto; }
}